This policy explains how to cancel your Leave Your Legacy Premium subscription and how refunds are handled. It forms part of our Terms of Service.
1. Free plan
The Free plan costs nothing and requires no payment details. There is nothing to cancel or refund. You can stop using it at any time and request deletion of your data — see our Privacy Policy.
2. Cancelling Premium
You can cancel your Premium subscription at any time. To cancel, open the app, go to your subscription settings, and use Manage subscription to reach the Paddle customer portal — or email us at support@wovenlegacy.app and we will help.
When you cancel, your Premium features remain active until the end of the billing period you have already paid for. After that, your account returns to the Free plan. Your memories and life story are kept — cancelling Premium does not delete your content.
3. Refunds
- 14-day goodwill refund. If you are not satisfied, contact us within 14 days of a charge and we will refund that payment, unless the service has been substantially used through automated abuse.
- Renewals. Because you can cancel any time before a renewal, we generally do not refund a renewal charge for a period you did not cancel in time. However, if you were charged in error or contact us promptly after an unwanted renewal, reach out — we deal with these fairly and case by case.
- Partial periods. We do not provide pro-rated refunds for the unused remainder of a billing period after a normal cancellation, since access continues to the end of that period.
4. How refunds are processed
Payments and refunds are handled by Paddle, our Merchant of Record. Approved refunds are returned to your original payment method by Paddle, typically within a few business days depending on your bank or card provider. You may also see Paddle named on your card statement.
5. Your statutory rights
Nothing in this policy limits any rights you may have under the South African Consumer Protection Act, the Electronic Communications and Transactions Act, or other applicable consumer law. Where such rights apply, they take precedence over this policy.
6. Contact
To cancel, request a refund, or ask a question, email support@wovenlegacy.app or visit our Contact page.